Managed IT services allow businesses to delegate their IT operations to an expert third-party organization that specializes in handling these responsibilities. These third-party organizations, known as Managed Service Providers (MSPs), are responsible for the entirety or portions of a business’ IT systems, as agreed upon in a Service Level Agreement (SLA). IT equipment is typically procured by the client, and depending on the SLA, Managed Service Providers may provide round-the-clock monitoring, issue resolution and reporting, and more.
According to the SLA, managed service providers charge a flat fee for delivery of their services over a set period of time. The SLA defines exactly what services will be furnished and the degree they will be offered, as well as metrics for measuring the success of these services.